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Returns Policy

Liquid Sound Australia is committed to customer service and satisfaction and to delivering quality products that work as they are presented.  We take pride in our products, and test a percentage of each batch of products immediately after the manufacturing process to make sure quality standards are being met.

We offer our customers the option of repair, replacement or refund for any products returned to us that are defective (or become defective within 12 months of purchase) due to defects in the manufacturing process.

Statutory Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Who Pays For Freight When Returning Goods ? 
For customers in NSW, QLD and VIC (Australia), if the goods are identified as  being defective within fourteen days of purchase, we will meet the cost to return defective items from the customer to our returns department. Please refer to the Returns Process below.

If the item(s) ordered were delivered to states other than NSW, QLD or VIC then we require that the customer pays for the cost of returning the goods to our Returns Department.

Depending on the circumstances, we may from time to time agree that the goods can be disposed of without return and will then arrange a replacement or refund for the defective item(s) purchased.

The Returns Process 
If you happen to receive a damaged or defective item or your order is missing any items we're here to help. Please email us at or contact us on 1300 447 668 as soon as possible for assistance.

When a return is agreed to we will send you simple instructions, including our returns shipping address, which for reference is:

Liquid Sound Speakers Returns Department
PO Box 620
Sylvania Southgate NSW 2224

Once we have received the returned product(s) we will assess them and contact you to advise the outcome. 

We will pay for the freight charges (within Australia) to dispatch replacement stock of accepted faulty items from our warehouse to the customers address.

Processing Time
Processing returns generally takes 2 - 3 business days after receipt of the returned items, and if a refund has been agreed to, the funds will be credited to you by direct transfer which can take 2-4 business days
Strategies Unleashed Pty Ltd T/AS Liquid Sound is an established Sydney based distributor of the exciting Liquid Sound Speakers product range.
The company also distributes innovative technology based gift, gadget and promotional products from quality suppliers around the world and we stand behind every product we sell.

16/16-24 Waratah St
Kirrawee NSW 2232

Phone: 1300 447 668